Why is my Sonos connected but not playing?
Make sure your audio cable is firmly connected to both your audio device and the Line-In port on your Sonos product. If the cable is already connected, unplug the cable from both your device and your Sonos product, then reconnect it.
Why is there no sound coming out of Sonos?
Check if the optical cable or the HDMI ARC cable are connected correctly to both the soundbar and the TV. In the case of an optical cable, also check if the red light near the input on the Playbar or Beam is on. If necessary, you can remove the cable from the soundbar and TV for a moment and then put it back in.
How do I fix Sonos not playing?
You may need to restart the Sonos product by unplugging the power cord for 30 seconds, and plug it back in. Allow up to two minutes for the product to start back up, and try connecting to it again.
How do I get my music to play on Sonos?
Just open the music service app and connect to a Sonos room or group to start the music. You can use AirPlay 2 to stream music, movies, podcasts, and more directly from your favorite apps to your Sonos speakers. Listen to Apple Music on your Sonos One. Watch a YouTube or Netflix video and enjoy the sound on Sonos.